Today, plant operations are becoming increasingly complex and accurate thanks to digitization and intersystem collaboration. The challenges for operation and maintenance skills appear higher than ever before, requiring faster support response, more complex expert team, and more multidimensional technology support.
PLANTMATE ® is our service platform to support the continuous operation of the industrial enterprises. The PLANTMATE ® platform provides 24/7 all-day technical support, and convenient procurement of maintenance spare parts of SUPCON as well as non-SUPCON products, thereby maximizing your plant value and ensuring safe plant operation.The core concept of PLANTMATE ® is Sustainable Together. We strive to constantly improve our service offerings, our technology, tools, knowledge, and our partner to meet the ever-changing needs of our customers. Client satisfaction is our No.1 goal and driven force of all that we do.
Incorporated with Specialists, Sales, Spare parts, Service and Solutions,5S provides a service-to-business platform that ties a close connection with enterprises.To seamlessly respond to our clients, SUPCON 5S Stores are built just next to the industrial parks, our service staff and specialists are all stationed in the store to provide our clients with fast and professional services.
To minimize down-time, and protect your investment, we keep a range of parts ready for your plant,and offer repair service precisely tailored to the requirements of your plant. During normal plant opera-tion, our proactive maintenance service keeps reminding and regular retum visits to ensure your plant security and availability.
The overhaul and maintenance service is mainly aimed at the professional maintenance and repair of the system and instrument equipment to ensure their stable and reliable operation, such as daily inspection, overhaul point inspection, problem handling and analysis, emergency fault service, emergency spare parts service, configuration modification, technical training, equipment management, online support, etc.
Upgrading service refers to the software and hardware upgrading of completed project systems, so as to improve the system quality with less investment, meet higher production requirements on site, extend system service life, and enhance production efficiency.
SUPCON configuration optimization is to optimize the configuration of accepted project control systems on the premise that the main production equipment of the user remains unchanged, so as to improve the application effect, enhance the operation experience and reduce the workload of operators.
As a partner of manufacturing and process industries, we have a global network of experts at our disposal. Either in our regional service centers, 24/7 hotline or online support, you will benefit from our comprehensive technology know-how and the industry-specific competence of our service experts whenever and wherever you need us.
In SUPCON Training Center, your staff will learn from full-time, factory certified SUPCON trainers who can share practical knowledge and expertise in process automation,build skills with hands-on experience.We offer flexible online and offline training courses. With a series of simulation experiments at DCS, ECS, OpenSys simulation labs and a variety of field instrument and software covering each and every process of your production, your staff is able to practice real field operation in advance.
The online PLANTMATE® plaform is an industrial Internet platform integrating E-mall, industrial SaaS, service dispatch, joint inventory & spares business, knowledge community and training. Any partner from all over the world can enter the platform. Until now, PLANTMATE® has developed strategic cooperation with more than 1,000 brands, both domestic and international. After registering on the platform, users can directly purchase products such as control systems, instruments, MRO products etc.
In traditional enterprises, there is great waste and uncertainty of spare parts inventory. Even though with large cash flow invested, the waiting time for spare parts exceeds half of the total repair time, resulting in great capacity loss. In response to these challenges, we innovated a new "Joint Inventory & Spares Business Model" seamlessly connecting Customers, SUPCON and Suppliers. With 5G, big data, cloud computing and IoT technology, the platform supports joint spare parts sharing and convenient payment. Through big data analysis, we can predict the type and quantity of spare parts, select the optimal delivery route by our multi-level inventory network, and ultimately, help you achieve the goals of zero inventory, light assets, and carefree guaranteed operation.
At SUPCON, your needs are the No.1 focus. We understand that a profitable, safe and sustainable operation is what you want. We provide a comprehensive portfolio of lifecycle services to meet the specific needs of each client. We deliver services on the promise of improving our clients' competitive advantage and profitable results through our global network of local and application specialists.