Accessibility
Our Commitment to Accessibility
SUPCON builds technology that makes industrial operations safer, smarter, and more sustainable. The same commitment to innovation and progress applies to our digital experiences.
We want everyone to be able to access and use our website, including people with disabilities and people who use assistive technologies. Our goal is to provide an inclusive digital experience where visitors can easily explore our technologies and solutions, access resources, contact our regional teams, and connect with SUPCON.
Accessibility is an ongoing part of how we design, develop, and maintain the SUPCON website. As our digital platforms continue to evolve, we continue to identify opportunities to improve accessibility, usability, and the overall experience for all users.
Our Accessibility Goal
SUPCON aims to make its website accessible in line with the principles of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
WCAG provides internationally recognised guidance for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
While we work towards improving accessibility across the Site, some content or functionality may not yet fully meet all applicable accessibility standards. We are committed to identifying and addressing accessibility barriers as part of our ongoing website development and maintenance.
Our Approach to Accessibility
SUPCON considers accessibility throughout the design, development, and ongoing maintenance of the Site.
Our efforts include working towards:
- Clear and consistent website navigation
- Logical content structure and heading hierarchies
- Readable text and clear visual presentation
- Appropriate colour contrast and visual clarity
- Keyboard accessibility for key website functionality
- Clear labels and instructions for forms and interactive elements
- Descriptive links and buttons
- Text alternatives for meaningful images and visual content where appropriate
- Responsive layouts that support different devices and screen sizes
- Compatibility with commonly used browsers and assistive technologies
- Consideration of user preferences relating to animation and motion
- Continuous review and improvement of website accessibility
Accessibility is considered alongside usability, performance, and design to help create a better digital experience for everyone.
Compatibility with Browsers and Assistive Technologies
The SUPCON website is designed to work with current versions of commonly used browsers and devices, including:
- Chrome
- Microsoft Edge
- Firefox
- Safari
We also aim to support users accessing the Site through commonly used assistive technologies, including screen readers and other accessibility tools.
The experience may vary depending on the browser, operating system, device, assistive technology, and individual settings being used. Older browsers or technologies may not support all features of the Site as intended.
Technical Specifications
The accessibility of the SUPCON website relies on the following technologies:
- HTML
- CSS
- JavaScript
- WAI-ARIA
- SVG
These technologies are used to provide the structure, presentation, functionality, and interactive features of the Site.
For the best experience, we recommend using an up-to-date browser and operating system.
Known Limitations
Despite our ongoing efforts to improve accessibility, some areas of the Site may currently present limitations.
Third-Party Content and Services
Some areas of the Site may include content, applications, or services provided by third parties, such as embedded maps, videos, social media content, or other external services.
While we encourage our third-party providers to support accessibility, SUPCON does not always have direct control over the accessibility of third-party content or functionality.
Where possible, we aim to provide alternative ways to access important information.
PDFs and Downloadable Documents
Some downloadable documents, including older PDFs, technical documents, datasheets, and other resources, may not yet be fully optimised for use with screen readers or other assistive technologies.
We continue to improve the accessibility of newly published content and may be able to provide alternative formats upon request.
Complex Visual Content
Some technical diagrams, system architecture illustrations, process diagrams, and other complex visual content may rely heavily on visual presentation.
We are working to improve the availability of descriptive information and alternative ways of understanding important visual content where appropriate.
User-Generated and Third-Party Content
Content provided by partners, distributors, external organisations, or other third parties may not always meet the same accessibility standards as content produced directly by SUPCON.
When accessibility issues are identified, we will review them and take reasonable steps to address them where possible.
Ongoing Improvement
Accessibility is an ongoing process.
SUPCON continuously works to improve its technologies, solutions, and digital experiences. As part of this commitment, we regularly review opportunities to improve the accessibility and usability of our website.
Our approach may include:
- Reviewing key user journeys and website functionality
- Identifying accessibility barriers and opportunities for improvement
- Considering accessibility during website design and development
- Reviewing new content and features before or after publication
- Improving existing content and functionality over time
- Taking user feedback into account when prioritising accessibility improvements
As the Site evolves, we will continue working towards a more inclusive digital experience.
Feedback and Support
We welcome feedback on the accessibility of the SUPCON website.
If you experience difficulty accessing information, using a feature, completing a form, or navigating any part of the Site, please let us know.
Your feedback helps us identify accessibility barriers and improve the experience for future visitors.
When contacting us, please provide, where possible:
- The web page address or URL where you experienced the issue
- A brief description of the problem
- The browser and device you were using
- Any assistive technology you were using, if applicable
Contact Us
Email: marketing@global.supcon.com
Telephone: +86 400-887-6000
Postal Address:
SUPCON
No. 309 Liuhe Road
Binjiang District
Hangzhou, China 310053
We will make reasonable efforts to review accessibility-related feedback and respond as soon as possible.
Alternative Ways to Contact SUPCON
If you are unable to access information or complete an action on the Site because of an accessibility barrier, our team can help provide assistance or direct you to an alternative way of accessing the information or service you need.
SUPCON operates globally, with teams and offices across multiple regions.
You can find contact details for our regional offices on our Contact page, or email marketing@global.supcon.com and your enquiry will be directed to the appropriate team.
Accessibility and Our Digital Future
At SUPCON, we leverage AI-driven automation and digital innovation to transform process industries and help build safer, smarter, and more sustainable operations.
Our commitment to innovation also means continually improving the way people interact with our digital platforms.
By working towards more accessible and inclusive digital experiences, we aim to ensure that more people can access our technologies, solutions, resources, and expertise.
As we continue advancing industrial intelligence through AI, automation, and digitalisation, we remain committed to continuous improvement—for industry, for our customers, and for the people who interact with SUPCON around the world.
Review of This Statement
This Accessibility Statement was prepared on Septemper 2, 2026.
SUPCON will review and update this statement periodically, particularly following significant updates to the website or changes to our accessibility practices.
Leading Industrial AI to Sustainable Growth.